Our support centre is available to assist with questions, account-related issues, technical concerns and general feedback. If you need help with deposits, withdrawals, verification or account settings, our authorised team will respond promptly. Contact us by live chat, email or phone for fast replies; we’ll handle enquiries courteously and aim to resolve matters in a timely fashion, providing clear guidance for players and organisation partners who need assistance. Also check our help centre for quick guides.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, response within 24 hours) |
| General enquiries | [email protected] (corporate and account enquiries) |
| Affiliate enquiries | [email protected] (partnerships and media) |
| Phone | +44 20 7946 5318 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (support hours) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line and current contact details to avoid processing delays. Including account ID and concise supporting information helps us respond faster. If you need faster help for withdrawals or verification, mark that in the subject.
Contact Form
Response Time
Contact the support team through live chat or email in English. Most inquiries receive a response within one business day. More complex issues may take longer to review, depending on their nature. Please include the relevant details when you get in touch so the team can understand your request and provide an appropriate response.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Tell us about feature requests, layout tweaks, promotion ideas or any problems you spot. Every message is reviewed and used to refine our games, promotions and support. Your input helps us prioritize updates and make the experience smoother and more enjoyable for all players.