Privacy & Data Protection

This Privacy Policy explains how Betwinity Casino collects, uses and protects the personal information you give us when you create an account, make payments or use our services. We take your privacy seriously and aim to be clear about what data we hold, why we process it and the choices you have about your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal data such as your name, date of birth, contact details, identification documents and account credentials. We also collect payment details needed to process deposits and withdrawals. We use this information to operate your account and to meet legal and security requirements.

Technical data

We collect technical information automatically when you visit our site, including IP address, device and browser details, operating system, and interaction data (pages visited, session times). This helps us maintain site performance, prevent fraud and provide a stable service across devices.

Transactional data

We record transactional information such as deposits, withdrawals, wagers, game history and bonuses applied to your account. Transactional data is necessary to manage your account, process payments and investigate disputes or irregular activity.

How we use your information

We use data to create and manage accounts, process payments, verify identity, provide customer support and detect fraud. Data also supports security monitoring, dispute resolution and compliance with legal obligations. Where appropriate we may use anonymised or aggregated data for reporting and service improvement.

Data protection practices

We apply technical and organisational measures to protect your information, including access controls, encryption for sensitive data and regular security reviews. Access to personal data is limited to authorised personnel and third parties with a legitimate need to process information on our behalf.

Cookies and tracking technologies

Our site uses cookies and similar technologies to remember preferences, improve site functionality and measure usage. You can manage cookie settings through your browser or via the cookie controls on our site. Some features may not work correctly if cookies are disabled.

Information sharing and third parties

We may share personal data with service providers who help us deliver services, such as payment processors, identity verification suppliers, IT and hosting partners, analytics providers and fraud prevention agencies. We require these partners to handle data securely and only for authorised purposes. We may disclose information to comply with legal obligations or to protect our rights and safety.

User rights

You have rights over your personal information, including the right to access, correct or request deletion of data we hold about you, subject to applicable legal and operational limits. You may also object to or restrict certain processing, and ask for a copy of your data in a portable format. To exercise a right, contact our support team through your account or support channels.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on our site with the revised date so you can review any updates. Continued use of our services after changes are published means you accept the updated policy.